Frequent questions

You can open a support ticket by filling out the form on the Contact Us page, by sending an email to , or by contacting our operators on our social networks : Facebook and Instagram . Our operators will reply to you within one working day.

For shipments in Italy Hemmet® is an exclusive partner with the GLS express courier which guarantees deliveries throughout the national territory in 24/48 working hours .

Shipping in Italy is always free, in Europe for all orders over €50.

If you wish to place an order outside Italy, you can view the relative rates directly during the purchase by selecting the country of destination.

You can pay with your credit or debit card (MasterCard, Visa, American Express, Discover), with your Paypal account, in interest-free monthly installments with Scalapay or Clearpay or with cash on delivery, paying directly in cash to the courier upon delivery without no extra cost.

You can open a Return request within 14 days of receiving your order by sending an email to indicating your order number and you will receive all the instructions for completing the Return procedure.

For all the information, please consult our Return Policy page.

All Hemmet® lenses are UV400 Cat.3 and protect you from UV and UVA rays.

Our sunglasses are approved by the European Union and have CE certificates.
For added protection please choose our Hemmet® B+™ lenses or Clip-on Series 2 Polarized lenses.

Currently all our glasses are one size fits all and it is possible to consult the infographic with all the measurements expressed in millimeters in each product sheet in the PRODUCT SIZE table.

We are working on making it possible to offer the possibility to select the size for each model in the future.

In order to distribute our products, you must send your request via email to

If you wish to collaborate with us and become a spokesperson for our brand, you can send your application to join the Hemmet® Ambassador program by filling out the membership request or by email to


H|Optical™ is our Hemmet Online Optics portal and represents the result of years of research in the Optical field to offer a totally new and overwhelming online shopping experience.

Our mission is clear: to reduce the distance between the world of optics and the final consumer, eliminating all intermediation costs.

Find out more about H|Optical™

Certain! Thanks to H|Optical™ you can graduate any of our frames directly online in 3 simple steps: choose the frame, select the lenses and add your prescription.

If you have difficulties or need a personalized quote, you can contact our team to create your new prescription glasses.

Buy your Prescription Glasses in 3 simple Steps →

Simple! Thanks to the absence of intermediaries we are able to be competitive and offer prices never seen before. Furthermore, our large production volumes in our laboratories in Italy allow us to further reduce production costs without renouncing the highest possible quality.

Go to H|Optical™ →

Hemmet® B+™ Lenses are our anti Blue Light lenses that guarantee complete protection for your eyes from UV rays. FILTER 100%*
OF BLUE LIGHT *in the harmful radiation spectrum between 390 and 455 nm.

Buy your Anti Blue Light glasses →

Can't find an answer to your questions?

Contact us , one of our operators will assist you as soon as possible.