Our Customer Service Department is available Monday to Friday, 10am to 6.30pm (EST)
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Customers usually ask
How long does the preparation take?
All orders are processed from our logistics center in less than 12h, only H|Optical™ orders can take up to 72 working hours.
How long does it take to receive the order?
Once processed, the order will be delivered by the courier within 24/48 working hours in Italy. In 3-7 working days for EU and International.
How does the Return work?
You can return within 30 days of receiving the order and request a voucher, exchange or refund. For more info visit our Return Policy .
Can I pay on delivery?
You can pay the courier directly in cash upon delivery at no additional cost.