Need assistance?
Our Customer Service Department is available Monday to Friday, 10am to 6.30pm (EST)
Whatever the need, you can send one
email to support@hemmetbrand.com
Contact us
We will reply to you as soon as possible
Customers usually ask
How long does the preparation take?
All orders are processed from our logistics center in less than 12h, only H|Optical™ orders can take up to 72 working hours.
How long does it take to receive the order?
Once processed, the order will be delivered by the courier within 24/48 working hours in Italy. In 3-7 working days for EU and International.
How does the Return work?
You can return within 30 days of receiving the order and request a voucher, exchange or refund. For more info visit our Return Policy .
Can I pay on delivery?
You can pay the courier directly in cash upon delivery at no additional cost.